Extreme Sports Promotions

How refunds work for the match fee and for Devonshire shop orders. Last updated: [date this policy takes effect].

Match fee: our 14-day promise

Full refund if we can't match you within 14 days of your payment. You don't need to ask: if the 14 days pass without an introduction, we refund the full match fee to the card you paid with.

We also refund the match fee in full if your health means you can't train.

Match fee: cancelling within 14 days

You can cancel within 14 days of paying. If we haven't started work, you get a full refund. If we have started but not yet introduced you, we may keep a fair amount for the work done. Once we have introduced you to a coach, the matching service is complete.

The training itself is paid to the coach or club. Ask them about their own cancellation and refund rules.

Shop orders: changing your mind

Under the Consumer Contracts Regulations 2013, you can cancel a shop order within 14 days of the day you receive it. Email enquiries@extremesportspromotions.com with your order details to tell us. Please contact us before sending anything back.

Once you've told us, you have a further 14 days to return the item. Items must be unworn, unwashed and in the condition you received them. [Confirm who pays the return postage. The usual approach is that the customer pays unless the item is faulty.]

We refund the item price and the standard delivery cost within 14 days of receiving the item back, or proof that you've posted it. If an item has been worn or handled more than needed to check it, we may reduce the refund.

Shop orders: faulty or wrong items

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If an item is faulty or not as described, tell us within 30 days of delivery for a full refund, including return postage. After 30 days, you're entitled to a repair or replacement, and a refund if that doesn't fix the problem.

Please email a photo of the problem to enquiries@extremesportspromotions.com so we can sort it quickly.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. Your bank may take a few working days to show the money.

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